Covid-19 - CSI Updates
September 29:
PROOF OF VACCINATION: Government guidelines and regional mandates are beginning to require proof of vaccination to enter certain sites—these include some of our in-person exam centres. View the exam centres where proof of vaccination is required. If you do not have vaccination documentation, we recommend you challenge your exam via remote proctoring. View our Exam FAQs for more information.
June 15:
IMPORTANT: CSI has resumed all in-person exams at the exam centre of the CSI -Toronto office (200 Wellington Street W.)
April 16:
IMPORTANT: CSI has cancelled all in-person exams at the exam centre of the CSI -Toronto office (200 Wellington Street W.) between April 19 and June 7 2021. We will reach out to all impacted students with more information. All other exam locations remain open. We will continue to post further updates on this page.
January 14:
IMPORTANT: Further to new restrictions set by the Ontario government, CSI will continue to offer exams in test centres throughout Ontario.
January 8:
IMPORTANT: Further to new restrictions set by the Quebec government, CSI will continue to offer exams in Quebec. However, the evening sessions at our Montreal location will be cancelled due to the curfew. We will contact impacted students directly to make alternative arrangements.
November 22:
IMPORTANT: CSI is monitoring the latest COVID-19 restrictions and following the guidelines set by local health authorities in different regions. If you have not received a cancellation email from CSI, your exams will run as scheduled. You can reschedule your exam at no additional cost by emailing us at exam_scheduling@csi.ca if you prefer not to attend your in-person exam at this time. We will continue to post further updates on this page.
November 13:
IMPORTANT – Manitoba has officially entered Code Red restrictions; as of November 12, 2020, CSI has cancelled all exams in the province until further notice. We will reach out to impacted students with more information. Please contact us at customer_support@csi.ca if you have any questions or concerns. We will continue to post further updates on this page.
November 2:
Introducing Computer-Based Testing via Remote Proctoring and Exam Centres. Learn More.
October 9:
IMPORTANT: As new restrictions come into effect in Ontario at 12:01 am on Saturday, October 10, 2020, students scheduled to write their exams in certain locations in the province may be affected. CSI will reach out to the impacted students with alternative options. Please contact us at customer_support@csi.ca if you have any questions or concerns. We will continue to post further updates on this page.
June 19:
Exams are now available in more locations. Please read the exam information sections for more details.
May 15:
Exams to resume in limited locations. Please read the exam information section below carefully for more details.
April 20:
Beginning April 22, 2020
our Customer Support Team will be temporarily working reduced hours. They will be available Monday through Friday from 9 am to 8 pm EST.
March 27:
Since the CSI staff is working remotely, we request that you do not send any documentation or forms via fax, courier or postal mail.
March 24:
Payment through Certified cheques and Money Orders have been temporarily suspended until further notice.
March 19:
CSI in discussion with regulators to accommodate students impacted by delayed exams.
March 16:
All CSI exams suspended in Canada and internationally until further notice.
March 13:
CSI released email announcing exam cancellations as of March 16.
March 6:
Notice on CSI website to students to declare exposure to or symptoms of Covid-19 to sit in-person exams.
We are committed to providing our students with the best learning experience and support during this unprecedented time. We continue to monitor the situation with our exam partners and adhere to federal, provincial and territorial public health advisory guidelines to ensure your learning and exams are least affected. Please follow this web page for course and exam-related updates.
LEARN WITH US REMOTELY
You can do most of your learning online using your laptop or other mobile devices, wherever you are—including course registrations, curriculum and support tools access. Visit our website.
CHALLENGING EXAMS DURING COVID-19
Taking your exam is the final step towards completing your course and achieving your career goals—and we want to make this step simple and straighforward. We continually work with our exam delivery partner, Prometric, to provide our students an excellent exam-taking experience in a safe and secure environment.
You have the option to write your exam through Remote Proctoring from any location (including your home) or In-Person at one of our test centres. We provide lots of flexibily to book exams at different days and times.
We strongly recommend that you read through the sections below to make an informed decision regarding choosing an exam delivery option format.
VIEW OUR FREQUENTLY ASKED QUESTIONS
The majority of your questions can be answered by browsing through our Frequently Asked Questions. Select from the categories below:
For business inquiries, please visit our Corporate Solutions web page to get in touch with one of our representatives.
WE ARE WORKING REMOTELY
In light of the pandemic and recommended social distancing, CSI staff are working from home. We are also leveraging the best resources and technology to provide you with uninterrupted service and learning experience while being safe. Please note that we have temporarily suspended all payments through Certified cheques and Money Orders until further notice owing to the COVID-19 lockdown. We are only accepting payment via major credit cards, including MasterCard, Visa and AmericanExpress. Since the CSI staff is working remotely, we request that you do not send any documentation or forms via fax, courier or postal mail.
RESOURCES ON THE IMPACT OF COVID-19 ON GLOBAL ECONOMY
During times of intense market volatility and uncertainty, comprehensive and timely information is imperative. As a valued CSI learner, our mission is to provide you with trusted insights and standards that help you act with confidence. Moody's is now offering its research and views on the credit and economic impact of COVID-19 through a dedicated website: moodys.com/coronavirus.
This site brings together insights from across the company to help you understand the financial implications of the outbreak better—through webinars, videos, podcasts, reports, research and more—available free of cost.
